Troubleshooting GoHighLevel Form Issues: A Beginner’s Guide

Troubleshooting GoHighLevel Form Issues: A Beginner’s Guide

GoHighLevel is a robust platform that streamlines various sales, marketing, and customer management processes for business owners and marketing professionals. With its comprehensive toolkit, you can easily create visually appealing forms that seamlessly integrate with other features and platforms. However, like with any complex tool, issues might arise when utilizing the form building function. If you’re new to GoHighLevel or faced a form problem for the first time, worry not! In this article, we’ll outline common form issue resolutions, guide you through troubleshoot steps, and provide insights for optimal use of GoHighLevel forms.

Common Forms Issues and How to Resolve Them

1. Forms Do Not Submit:

   Troubleshooting solution:

   i. Check whether your form URL has been misconfigured or broken.
   ii. Verify whether you have correct credentials for linking third-party payment gateways.

Solution-GoHighLevel (GH). Create a sandbox to test URL submissions. Create and test within different browsers too (Chrome vs Edge). Sometimes your browser updates itself and things just stop. I’ve gotten feedback from different user that chrome stops working so update chrome it work again with Gh. But keep in an idea that Sandbox link is still useful for debug if you using edge or else)

Additional Tip:

Ensure JavaScript and cookies are enabled in the user's browser.

Regularly update JavaScript engine and ad-blocking software compatibility

Set forms to mobile mode to simulate potential issues or limitations

Related FAQs link "How does forms submission workflow flow?" Which step is giving me trouble so as to point towards the workflow you are familiar to

Problem with Third Party Integration Connection Errors

Connection failure with outside entities like (Crm/PipeDrive/zoho) sometimes

Troubleshooting solution:-

Look closely at data encryption and settings related to Integration links.

Investigate if another similar integration may affect the
performance of linked modules.
Identify other possible configuration causes for mismatch

Debug Tip: The settings of some crm need 2 try submit the

Solution-Verify connections and all APIs are pointing and configured rightly also check setting, data sharing also check integration configuration

    related FAQs-link (How CRM connects to? | How you integrated with | Do you find what is
**Submit Issue with Phone Validation**

Validate Number not accept when submit but if you allow non-unique to accept no Problem

Solution-Update Mobile Number Validate rule to relax condition

3 **Submit Validation fails due to Validation Failures:- Form Validation in some cases due to the Form

settings
form setup

validation failing

Debug

go step by Step Through the Entire Submit Process as form

Validation should be simple: Check
i. Empty spaces
Check Field length constraint on fields e

Also-Check Fields e

Field rules
For Check
if this is checked form

Then also check data e

related

FAQs [Do you
allow empty entries to be posted back to ]|

4 Submit failure due Form Submit

Check form

submission settings on backend

• Make sure is Form submission API or

submit setting is Set.

• Enable this setting
  for form that form

  enable "Allow same
  form submitting".

• "Maximum submissions per month"

  The

  debug:

i go step debug

Process-Check "Error" submission of form step by steps the

Check If there submit was

the one that broke

Resolving Common Integration Errors

i Link broken or redirect Error

When forms are updated the link goes through a quick verification process when clicking on send you get in return a simple
"Bad
Request "
status code as expected. this issue is only relevant when (GH-form send) link is broken or redirect error

Troubleshooting solution:- form link status should be verifyed

In troubleshooting, focus on the step between the previous to the desired stage. And Check the setting up of "integration" itself Check the permission that is need from the external parties

Troubleshooting:- Step by the Steps Debug with an eye-on debugging the data the form submissions should be observed.

Steps Debugging data submit

• In the back
• front to the stage.
Then there is still submit
Then also check, step by debugging

Key to Troubleshooting GoHighLevel Form Issues:

• Monitor form metrics such as performance statistics, validation reports, error tracking, data and submission errors in real time and in data logging.
  Follow workflow and observe at each section from the creation till the backend send.
  Start again from back. Check from source to get through the system

Avoid These Common Issues When Creating Your Form

  Don't fill any field is 0 by error

don’t fill required any field when field is fill

Error Analysis and Corrective Actions-:

Common

1 Incorrect form integration –
Ensure third-party form connectors are functional before submission fails and
debug errors.
Error logs can to identify submission data.
1. Solution (GH-L): Troubleshoot connectivity issues if no data transmitted for
a duration. Error code is likely due error message.
Use your browser with cache disabled can give you data when
issue still persists Solution-Contact Customer Support in rare cases: "GH-help-us"@

 **Related FAQs link What I can for data? what**

2 *

    **Validate Error:** Fix submission errors:

            * Fields' length can fail validation * Rules can not trigger * In a field

Error Analysis Steps

1

        * check Form settings validation. 

Validate errors are showing due to these.

2) Troubleshooting:
Submit submission errors; errors in settings to
Validate Error

To make the workflow simple, Followed the Troubleshooting approach from the workflow side, From The Source form step by Form by Step then.